WARRANTY ADMINISTRATION POLICY
All parts and equipment purchased by New Idea, Incorporated and covered by manufacturer’s warranty are, in turn, warranted to the purchaser for the period of time specified by the original equipment manufacturer. All other parts are warranted per the provisions of New Idea, Incorporated’s “Terms and Conditions of Sale.” In summary, this warranty provides protection for the purchaser of New Idea, Incorporated's equipment against defects in material and workmanship as follows; ninety (90) days in the case of electronic components, and one (1) year for other components excluding those parts of the equipment considered expendable such as plastic wear guides, hoses, lamps, belts, cutting knives, connecting pins, and elastomeric components.
New Idea, Incorporated will, at the sole option of New Idea, Incorporated, repair or replace those components found to be defective and covered by original equipment manufacturers according to the provisions of their warranties. Physical removal and installation of replaced or repaired parts is not included in the warranty. However, service personnel are available to perform these services for parts covered by warranty at currently published service rates.
Freight, labor and expenses related to replacement or installation of parts under warranty will be invoiced at applicable standard rates.
Changes to programmable logic controller (PLC) made by purchaser without prior knowledge and wriften approval of the appropriate operating company may result in undesirable machine operation, “create safety hazards to the user”, and may void the warranty. All PLC changes must be approved prior to installation to prevent possible equipment damage and personal injury. Any unauthorized changes to electronics, pneumatics, mechanical devices, or software may nullify any and all warranties. New Idea, Incorporated assumes no responsibility for changes made without prior approval.